FREE AUSTRALIA-WIDE EXPRESS DELIVERY ON ALL ORDERS OVER $80. FREE INTERNATIONAL DELIVERY ON ALL ORDERS OVER $250.

At Popetto, we strive to ensure the highest level of customer satisfaction. If you are in any way dissatisfied with your purchase, please contact our customer service team and we will attempt to resolve any issues or concerns which you may have.

We are more than happy to exchange or refund any item which is faulty. Please note, we do not exchange or refund any items due to change of mind or wrong decision.

Return Policy
 
Refunds and exchanges can be obtained where certain conditions are met:
  • Goods are returned within 14 days of receipt;
  • Goods must in original saleable condition, unworn and unwashed with all labels and tags attached; and
  • Invoice must be provided as proof of purchase.
Exchanges
 
If you would like to exchange an item/s for an alternative item/s, please enclose with your item/s a postage paid self addressed post bag and the tax invoice.  Please contact info@popetto.com for a Exchange Number.

If the alternative size or colour is no longer available, a refund will be provided to you crediting your original method of payment. 

Refunds
 
To obtain a refund please return your purchase inclusive of the tax invoice to the below address.  
Please contact info@popetto.com indicating that you would like to obtain a refund. A Refund Number will be issued to label your return package.  A refund will be provided to you crediting your original method of payment.  Cash refunds will not be provided under any circumstances.

Return postage costs for items received that are faulty or not as ordered will be incurred by Popetto.

We recommend you use a postal service that insures you for the value of the goods you are returning. Please send your returned goods to: PO Box 3088, Wetherill Park NSW 2164, Australia.